Customer Service

Help Desk

Thanks to its extensive technical expertise, Saima guarantees on-site technical and specialist support 24/7.

Managed Service

From implementation to maintenance of infrastructures and solutions, Saima ensures complete and efficient process management.

Installation and Maintenance

From implementation to maintenance of infrastructures and solutions, Saima ensures complete and efficient process management.

OUR TEAM

  • Help desk: 30 units
  • Technicians throughout the country: 250 units
  • Of which certified technicians (CEI 79-3-2012 + OTHER RELEVANT CERTIFICATES)
  • (as installer, maintenance technician, repairer of alarm, intrusion and robbery systems): 41 units
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After-Sales Service Activities

MAINTENANCE AND ASSISTANCE ON BREAKDOWN

Saima Sicurezza’s after-sales service is based on an internal call center, open every weekday from 8:00 am to 6:00 pm, with shifts ensuring continuous availability. Outside these hours, emergency numbers are available.

Highly experienced internal resources (Senior Technicians) are dedicated to this phase given the delicate task of making rapid assessments in conditions of limited information.

The interventions are distributed among the 310 technicians reporting to approximately 85 maintenance centers located throughout the country.

SCHEDULED PREVENTIVE MAINTENANCE

Preventive maintenance management is considered one of the characteristics that qualify a good maintenance technician.

Depending on each client’s specific needs, the equipment under contract is inspected during the service to ensure it is in good condition. System specifications are also updated by completing customized forms.

When necessary, basic training is provided to staff to ensure correct use.

Design and Construction of Alarms and Video Surveillance

HELP DESK

Thanks to years of experience and ongoing training, our highly qualified staff are able to provide customers with a Help Desk service capable of resolving first-level issues.

Using assistance centers distributed throughout the country, we manage all other levels through on-site interventions in compliance with the agreed timeframes.

Saima manages over 50,000 interventions per year with a 95% > SLA (Service Level Agreement) usage.